Map Dashboard
Design Engineer
By creating a map dashboard as the default landing experience, our users were able to immediately see value in Prepared's platform and gain high-level context of their entire jurisidiction. As a design engineer on this project, I prototyped the feature with real code and data, hoping to gain insight into customer usage and rally internal stakeholders.
Map Dashboard
Design Engineer
By creating a map dashboard as the default landing experience, our users were able to immediately see value in Prepared's platform and gain high-level context of their entire jurisidiction. As a design engineer on this project, I prototyped the feature with real code and data, hoping to gain insight into customer usage and rally internal stakeholders.
Map Dashboard
Design Engineer
By creating a map dashboard as the default landing experience, our users were able to immediately see value in Prepared's platform and gain high-level context of their entire jurisidiction. As a design engineer on this project, I prototyped the feature with real code and data, hoping to gain insight into customer usage and rally internal stakeholders.
Background
After hearing about Cursor AI within the front-end community, I wanted to further develop my design engineering skills, especially since I had the support of the engineering team and codebase access. I believe the best way to learn is by doing, so I wanted to bring one of my shelved design ideas to life!
Background
After hearing about Cursor AI within the front-end community, I wanted to further develop my design engineering skills, especially since I had the support of the engineering team and codebase access. I believe the best way to learn is by doing, so I wanted to bring one of my shelved design ideas to life!
Background
After hearing about Cursor AI within the front-end community, I wanted to further develop my design engineering skills, especially since I had the support of the engineering team and codebase access. I believe the best way to learn is by doing, so I wanted to bring one of my shelved design ideas to life!
Problem
In Prepared, users could already see all of their calls in the call list. However, you needed to click on each call to view the call's transcript, summary, location, and other Prepared features. From observing customers, we found that even that extra click was enough friction to not use Prepared, especially when call takers were already doing so many things for a call.
Problem
In Prepared, users could already see all of their calls in the call list. However, you needed to click on each call to view the call's transcript, summary, location, and other Prepared features. From observing customers, we found that even that extra click was enough friction to not use Prepared, especially when call takers were already doing so many things for a call.
Problem
In Prepared, users could already see all of their calls in the call list. However, you needed to click on each call to view the call's transcript, summary, location, and other Prepared features. From observing customers, we found that even that extra click was enough friction to not use Prepared, especially when call takers were already doing so many things for a call.
Users needed to open each call manually
Ideation
The initial idea was simple – plot all of the recent and active calls on a map of a center's jurisdiction as the home page. Now, users would immediately see valuable location data from the get-go. The designs received positive feedback from customers and team members, but the idea was not prioritized for several months due to shifting business priorities.
Ideation
The initial idea was simple – plot all of the recent and active calls on a map of a center's jurisdiction as the home page. Now, users would immediately see valuable location data from the get-go. The designs received positive feedback from customers and team members, but the idea was not prioritized for several months due to shifting business priorities.
Ideation
The initial idea was simple – plot all of the recent and active calls on a map of a center's jurisdiction as the home page. Now, users would immediately see valuable location data from the get-go. The designs received positive feedback from customers and team members, but the idea was not prioritized for several months due to shifting business priorities.
Call preview when clicking on a call marker
Quickly open Street View for call
Prototype
Even as the company pivoted the team's focus away from location features, I strongly believed in the idea because of its clear improvements for users' workflows within Prepared. With Cursor by my side, I was able to create a working prototype with live data in 2 days. My goal was to rally internal team members and validate the feature with beta customers.
Prototype
Even as the company pivoted the team's focus away from location features, I strongly believed in the idea because of its clear improvements for users' workflows within Prepared. With Cursor by my side, I was able to create a working prototype with live data in 2 days. My goal was to rally internal team members and validate the feature with beta customers.
Prototype
Even as the company pivoted the team's focus away from location features, I strongly believed in the idea because of its clear improvements for users' workflows within Prepared. With Cursor by my side, I was able to create a working prototype with live data in 2 days. My goal was to rally internal team members and validate the feature with beta customers.
Working code prototype with test data
Impact
After an expedited internal roadshow, I was able to work with the engineering team to get the feature released to production behind a feature flag. At the same time, I worked with my PM counterpart to set up a beta group of customers. We were able to get 6 centers signed up by the end of the week, and they were incredibly excited to start using the feature. In just a few days, we started seeing regular usage from multiple users and tons of feedback on how to improve the experience.
Impact
After an expedited internal roadshow, I was able to work with the engineering team to get the feature released to production behind a feature flag. At the same time, I worked with my PM counterpart to set up a beta group of customers. We were able to get 6 centers signed up by the end of the week, and they were incredibly excited to start using the feature. In just a few days, we started seeing regular usage from multiple users and tons of feedback on how to improve the experience.
Impact
After an expedited internal roadshow, I was able to work with the engineering team to get the feature released to production behind a feature flag. At the same time, I worked with my PM counterpart to set up a beta group of customers. We were able to get 6 centers signed up by the end of the week, and they were incredibly excited to start using the feature. In just a few days, we started seeing regular usage from multiple users and tons of feedback on how to improve the experience.
Early beta partner engagement!
Future Prioritization
As we received strong positive signals from beta customers, I met with the tech leads and other PDE leadership to prioritize the map dashboard in Q1 of 2025, dedicating a team to handle the upcoming GA release. We also explored various future design iterations to address customer feedback. One concept that was well-received was a dedicated preview pane that added functionality like call transcript and audio playback. We'll continue to iterate based on customer feedback.
Future Prioritization
As we received strong positive signals from beta customers, I met with the tech leads and other PDE leadership to prioritize the map dashboard in Q1 of 2025, dedicating a team to handle the upcoming GA release. We also explored various future design iterations to address customer feedback. One concept that was well-received was a dedicated preview pane that added functionality like call transcript and audio playback. We'll continue to iterate based on customer feedback.
Future Prioritization
As we received strong positive signals from beta customers, I met with the tech leads and other PDE leadership to prioritize the map dashboard in Q1 of 2025, dedicating a team to handle the upcoming GA release. We also explored various future design iterations to address customer feedback. One concept that was well-received was a dedicated preview pane that added functionality like call transcript and audio playback. We'll continue to iterate based on customer feedback.
An exploration using a preview pane to display more information