Prepared

Design Lead Desktop Web App

I spent two years with the talented folks at Prepared in NYC. We focused on delivering much needed innovation in 911 technology, building audio processing tools for calls and radio, an analytics dashboard platform, and an automated voice agent for handling admin calls.

Prepared

Design Lead Desktop Web App

I spent two years with the talented folks at Prepared in NYC. We focused on delivering much needed innovation in 911 technology, building audio processing tools for calls and radio, an analytics dashboard platform, and an automated voice agent for handling admin calls.

Prepared

Design Lead Desktop Web App

I spent two years with the talented folks at Prepared in NYC. We focused on delivering much needed innovation in 911 technology, building audio processing tools for calls and radio, an analytics dashboard platform, and an automated voice agent for handling admin calls.

Call Taking Assist

Before I joined, our product allowed call takers to text with and get media from callers. What we constantly found was that call takers were overworked, overwhelmed, and ultimately needed help processing incoming 911 data. To help these mission-critical heroes, we built audio transcription and playback, summary insights, voice translators, and more – all powered by the latest LLM and voice technologies.

Dashboard Map

Locating every call

Call Taking Assist

Before I joined, our product allowed call takers to text with and get media from callers. What we constantly found was that call takers were overworked, overwhelmed, and ultimately needed help processing incoming 911 data. To help these mission-critical heroes, we built audio transcription and playback, summary insights, voice translators, and more – all powered by the latest LLM and voice technologies.

Dashboard Map

Locating every call

Call Taking Assist

Before I joined, our product allowed call takers to text with and get media from callers. What we constantly found was that call takers were overworked, overwhelmed, and ultimately needed help processing incoming 911 data. To help these mission-critical heroes, we built audio transcription and playback, summary insights, voice translators, and more – all powered by the latest LLM and voice technologies.

Dashboard Map

Locating every call

Dispatch Assist

Soon after releasing our call taking product, we heard from another persona that needed similar assistive technology – radio dispatchers. Monitoring radio traffic with responders was incredibly difficult. We brought the same transcription and LLM technology to radio, crafting an intuitive solution to help dispatchers stay on top of radio communications.

Dispatch Assist

Soon after releasing our call taking product, we heard from another persona that needed similar assistive technology – radio dispatchers. Monitoring radio traffic with responders was incredibly difficult. We brought the same transcription and LLM technology to radio, crafting an intuitive solution to help dispatchers stay on top of radio communications.

Dispatch Assist

Soon after releasing our call taking product, we heard from another persona that needed similar assistive technology – radio dispatchers. Monitoring radio traffic with responders was incredibly difficult. We brought the same transcription and LLM technology to radio, crafting an intuitive solution to help dispatchers stay on top of radio communications.

Analytics + QA

Some of our most passionate users were supervisors and QA specialists. They loved the ability to quickly review calls using our transcript and summary features. As we dove deeper into their experiences, we found opportunities to improve their analytics and QA abilities. From here, we built a product designed for supervisors, including custom dashboards, embedded QA forms, and in-platform feedback experiences.

Analytics + QA

Some of our most passionate users were supervisors and QA specialists. They loved the ability to quickly review calls using our transcript and summary features. As we dove deeper into their experiences, we found opportunities to improve their analytics and QA abilities. From here, we built a product designed for supervisors, including custom dashboards, embedded QA forms, and in-platform feedback experiences.

Analytics + QA

Some of our most passionate users were supervisors and QA specialists. They loved the ability to quickly review calls using our transcript and summary features. As we dove deeper into their experiences, we found opportunities to improve their analytics and QA abilities. From here, we built a product designed for supervisors, including custom dashboards, embedded QA forms, and in-platform feedback experiences.

Automated Non-Emergency Agent

More than 70% of the calls that 911 centers receive are admin calls - requests for information, transfers to other departments, etc. At Prepared, we believe that call takers should be focused on the calls that matter. With the latest AI voice technology, we built a voice agent that could naturally handle admin calls, while always transferring to a human operator when there is an actual emergency.

Automated Non-Emergency Agent

More than 70% of the calls that 911 centers receive are admin calls - requests for information, transfers to other departments, etc. At Prepared, we believe that call takers should be focused on the calls that matter. With the latest AI voice technology, we built a voice agent that could naturally handle admin calls, while always transferring to a human operator when there is an actual emergency.

Automated Non-Emergency Agent

More than 70% of the calls that 911 centers receive are admin calls - requests for information, transfers to other departments, etc. At Prepared, we believe that call takers should be focused on the calls that matter. With the latest AI voice technology, we built a voice agent that could naturally handle admin calls, while always transferring to a human operator when there is an actual emergency.

Multi-Product Platform

One of my proudest achievements at Prepared was helping to scale the product from a novel tool for texting and media, to a mission-critical call-taking assistant, to finally an end-to-end platform for 911 centers – all within 16 months. As our product scaled, so did our design framework. But we maintained a high bar for craft throughout this evolution that continously delivered exceptional customer and business value.

Multi-Product Platform

One of my proudest achievements at Prepared was helping to scale the product from a novel tool for texting and media, to a mission-critical call-taking assistant, to finally an end-to-end platform for 911 centers – all within 16 months. As our product scaled, so did our design framework. But we maintained a high bar for craft throughout this evolution that continously delivered exceptional customer and business value.

Multi-Product Platform

One of my proudest achievements at Prepared was helping to scale the product from a novel tool for texting and media, to a mission-critical call-taking assistant, to finally an end-to-end platform for 911 centers – all within 16 months. As our product scaled, so did our design framework. But we maintained a high bar for craft throughout this evolution that continously delivered exceptional customer and business value.

Design System

As soon as I started at Prepared, I began working with our engineering team to build our design system Prepared UI. We formed a UX "guild" to evolve our design system and ensure consistency across our interfaces. And I even got my hands dirty, diving right into the codebase with my engineering peers :)

Design System

As soon as I started at Prepared, I began working with our engineering team to build our design system Prepared UI. We formed a UX "guild" to evolve our design system and ensure consistency across our interfaces. And I even got my hands dirty, diving right into the codebase with my engineering peers :)

Design System

As soon as I started at Prepared, I began working with our engineering team to build our design system Prepared UI. We formed a UX "guild" to evolve our design system and ensure consistency across our interfaces. And I even got my hands dirty, diving right into the codebase with my engineering peers :)

Branding

Evolving our product meant that we needed to evolve our brand. Working alongside the marketing and operations teams, I helped define our new visual language and marketing site design, focusing on making our brand more modern and highlighting our new product focus.

Branding

Evolving our product meant that we needed to evolve our brand. Working alongside the marketing and operations teams, I helped define our new visual language and marketing site design, focusing on making our brand more modern and highlighting our new product focus.

Branding

Evolving our product meant that we needed to evolve our brand. Working alongside the marketing and operations teams, I helped define our new visual language and marketing site design, focusing on making our brand more modern and highlighting our new product focus.

Community

911 is a close-knit community, and we're incredibly grateful to our customers for their ongoing feedback. I had the unique opportunity to lead a project focused on building an integrated online community. In the community, customers were able to share use-cases with each other, discuss trends in 911, and learn about the latest features. By creating this space, our team was able to deepen our connection to our customers and gain invaluable insight into their experiences.

Community

911 is a close-knit community, and we're incredibly grateful to our customers for their ongoing feedback. I had the unique opportunity to lead a project focused on building an integrated online community. In the community, customers were able to share use-cases with each other, discuss trends in 911, and learn about the latest features. By creating this space, our team was able to deepen our connection to our customers and gain invaluable insight into their experiences.

Community

911 is a close-knit community, and we're incredibly grateful to our customers for their ongoing feedback. I had the unique opportunity to lead a project focused on building an integrated online community. In the community, customers were able to share use-cases with each other, discuss trends in 911, and learn about the latest features. By creating this space, our team was able to deepen our connection to our customers and gain invaluable insight into their experiences.

Takeaways

I am forever grateful for the opportunity to work at Prepared alongside such great team members. We have accomplished so much in such a short time, and I strongly believe that we have expedited innovation in the 911 industry. Prepared taught me so much about building products that people love and using a vigorous process to test and iterate on product and design ideas. Finally, to our customers and users - thank you so much for the life-saving work you do every day to make our communities safer.

Takeaways

I am forever grateful for the opportunity to work at Prepared alongside such great team members. We have accomplished so much in such a short time, and I strongly believe that we have expedited innovation in the 911 industry. Prepared taught me so much about building products that people love and using a vigorous process to test and iterate on product and design ideas. Finally, to our customers and users - thank you so much for the life-saving work you do every day to make our communities safer.

Takeaways

I am forever grateful for the opportunity to work at Prepared alongside such great team members. We have accomplished so much in such a short time, and I strongly believe that we have expedited innovation in the 911 industry. Prepared taught me so much about building products that people love and using a vigorous process to test and iterate on product and design ideas. Finally, to our customers and users - thank you so much for the life-saving work you do every day to make our communities safer.